Chapter 4
Diversity in Perceptions:
Causes of Cultural Breakdowns
Misunderstandings pop up ever often
when people communicate cross-culturally,
and some of them may lead to evil blunders.
But what gives rise to misunderstanding other people who are actually the same as us
under the skin?
Highlights
Warm-up Questions
1. Misunderstanding People from Other Cultures
1.1 Misunderstandings Based on Language
1.2 Misunderstandings Based on Non-verbal Behavior
2. Causes of Cultural Breakdowns
2.0 Perception
2.1Misinterpretations
2.2 Ethnocentrism
2.3 Stereotypes
Summary
1. Misunderstanding People from Other Cultures 1.1 Misunderstandings Based on Language
An obvious problem area when two people from different cultures communicate is language.
If you cannot speak a foreign language, it’s difficult for you to communicate with foreigners.
There are many intercultural situations, however, where one person cannot speak the other’s language adequately to do the task at hand.
Example:
A Case of inadequate language competence
COLLEAGUE A: B, Could you take the report to Mr. C asap?
COLLEAGUE B: Sorry—I don’t understand.
COLLEAGUE A: Could you please take the report up to Mr. C asap???
(said louder this time)
COLLEAGUE B: You want that I finish the report?
COLLEAGUE A: B—TO TAKE—REPORT—MR.C—RIGHT AWAT!
COLLEAGUE B: Sorry?
As you can see. A’s talk has made the request (command) to B harder to understand than it initially was, even for a native speaker, and it initially contained jargon—“asap” (as soon as possible)—which B could hardly be expected to know and which was not changed to plain English until the third try.
One of the most difficult tasks for foreigners in learning a new language is learning the different styles and the contexts in which they are used. Many fluent speakers never manage this, and tend to speak in a single style, which makes them sound too formal in some context and too chatty in others.
1.2 Misunderstandings Based on Non-verbal Behavior
Language is accompanied by a continuous flow of nonverbal communication, which involves not only the voice (the pitch, tone, speed, and quality of speech) but also the face (gaze, facial
Diversity in Perceptions:
Causes of Cultural Breakdowns
Misunderstandings pop up ever often
when people communicate cross-culturally,
and some of them may lead to evil blunders.
But what gives rise to misunderstanding other people who are actually the same as us
under the skin?
Highlights
Warm-up Questions
1. Misunderstanding People from Other Cultures
1.1 Misunderstandings Based on Language
1.2 Misunderstandings Based on Non-verbal Behavior
2. Causes of Cultural Breakdowns
2.0 Perception
2.1Misinterpretations
2.2 Ethnocentrism
2.3 Stereotypes
Summary
1. Misunderstanding People from Other Cultures 1.1 Misunderstandings Based on Language
An obvious problem area when two people from different cultures communicate is language.
If you cannot speak a foreign language, it’s difficult for you to communicate with foreigners.
There are many intercultural situations, however, where one person cannot speak the other’s language adequately to do the task at hand.
Example:
A Case of inadequate language competence
COLLEAGUE A: B, Could you take the report to Mr. C asap?
COLLEAGUE B: Sorry—I don’t understand.
COLLEAGUE A: Could you please take the report up to Mr. C asap???
(said louder this time)
COLLEAGUE B: You want that I finish the report?
COLLEAGUE A: B—TO TAKE—REPORT—MR.C—RIGHT AWAT!
COLLEAGUE B: Sorry?
As you can see. A’s talk has made the request (command) to B harder to understand than it initially was, even for a native speaker, and it initially contained jargon—“asap” (as soon as possible)—which B could hardly be expected to know and which was not changed to plain English until the third try.
One of the most difficult tasks for foreigners in learning a new language is learning the different styles and the contexts in which they are used. Many fluent speakers never manage this, and tend to speak in a single style, which makes them sound too formal in some context and too chatty in others.
1.2 Misunderstandings Based on Non-verbal Behavior
Language is accompanied by a continuous flow of nonverbal communication, which involves not only the voice (the pitch, tone, speed, and quality of speech) but also the face (gaze, facial